How we can help
Identifying the claim
We organise the facts and distinguish between fixing the issue, obtaining a refund, ending the contract and claiming damages. We assess which requests can be supported by the available information.
Documents and evidence of loss
We review contracts, invoices, correspondence and supporting records. If the loss requires technical assessment, we identify the report that may be needed and distinguish an initial estimate from an amount already established.
Initial claim and negotiation
We prepare a structured claim to the responsible party and consider the relevant complaint channels. We assess settlement options and any preliminary requirements before bringing court proceedings.
Assessing court action
If the response does not resolve the issue, we assess the evidence, risks and scope of proceedings. Debt recovery and specifically banking-related disputes have their own services so each matter follows the appropriate route.
Frequently asked questions
Can you help if the business has already rejected my complaint?+
Yes. We review the response and documents to assess whether there are grounds to pursue, negotiate or use another route. A previous rejection does not by itself determine the outcome.
Can you tell me in advance how much I will recover?+
We can assess heads of loss and supporting evidence, but the final amount recognised and its recovery depend on the settlement or decision and the liable party’s circumstances. Recovery is not guaranteed.
