How we can help
Initial guidance
We listen to what happened and review existing documents. We explain reporting options and participation in proceedings, distinguishing legal advice from other support needs.
Protection and participation
We assess measures that may be requested and how to exercise your rights in proceedings. We review summonses and decisions to prepare the agreed participation and identify decisions requiring your consent.
Documenting the harm
We organise documents concerning personal, financial and other relevant harm. If an additional professional assessment is needed, we define its purpose to support a specific claim and avoid duplication.
Decisions and redress
We explain decisions received and any relevant options for claims or enforcement. Requesting compensation, obtaining an award and recovering payment are different stages that depend on the circumstances of the case.
Frequently asked questions
Must I know who was responsible before seeking advice?+
No. We review the information available and what details may be relevant to reporting the matter or understanding the investigation’s status.
Does legal assistance replace other support?+
No. Legal, healthcare and social needs are different. The consultation defines our involvement and identifies relevant support resources; in an emergency, call 112.
